Vacancies

Job Summary
We are seeking a strategic and results-driven Key Account Manager (KAM) to oversee and nurture relationships with our most valuable clients. The ideal candidate will act as a trusted advisor, ensuring client satisfaction, driving account growth, and aligning solutions with business needs. The KAM will also be heavily involved in new business fully supporting all sales processes.

Lead Generation and Conversion:

• Generate and maintain a pipeline of qualified leads, ensuring an ongoing flow of new business.
• Understand client needs and objectives to deliver tailored solutions.
• Negotiate contracts and close agreements to maximise profits.
• Monitor account performance and identify opportunities for growth.
• Convert leads into long-term clients using CRM systems for lead nurturing and follow-up.
• Develop customised follow-up strategies to maximize lead-to-sale conversion rates.
• Ensure customer response timelines are efficient and exceed expectation by working closely with internal teams and suppliers to optimise turnaround times.

Client Relationship Management and Networking:

• Serve as the lead point of contact for all account management matters.
• Develop and maintain strong, long-term relationships with key clients.
• Conduct regular meetings with existing clients maintaining partnership relationships to deliver new and repeat business, upselling OLS products and services at every opportunity.
• Resolve client issues and complaints effectively and professionally.
• Establish and maintain strong relationships with clients, acting as the main contact for existing and potential clients.
• Maintain strong working relationships with all internal teams and work closely with department managers, project engineers and support teams to deliver a best in class customer experience.
• Ensure timely delivery of products/services according to client expectations.
• Data-driven approach to account management.

Market Intelligence and Product Expertise:

• Commit to learning and maintaining a deep knowledge of the OLS products, services and solutions., their applications particularly with relation to cloud solutions.
• Provide valuable feedback to support continuous product enhancement and address emerging client needs through frequent meetings with existing customers.
• Capable of finding the how to and not the why not.
• Work closely with clients and OLS marketing to create opportunities for joint case studies.
• Stay up-to-date with industry trends and competitor activity.
• Support Marketing and Social Media Efforts.

CRM and Reporting:

• Document sales activities and client interactions in CRM software, tracking sales progress against targets and expected revenue.
• Responsible for maintaining a high level of accuracy within own areas of the CRM system ensuring the system is kept up to date at all times and used correctly.
• Ensure that all open tickets are maintained and completed within the stipulated SLA timelines and support others as needed.
• Prepare regular reports on account status, forecasts, and KPIs.

Skills, Qualifications and Training

Essential

• Proven experience as a Key Account Manager, Sales Executive, or similar role.
• Strong understanding of sales principles and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strategic thinker with a problem-solving mindset.
• Proficiency in CRM software and Microsoft Office Suite.

Desirable

• Formal qualification Business, Marketing, or a related field (preferred).
• Familiarity with sales methodologies and processes for effective client engagement.
• Minimum of 2 years in cloud-based product sales, preferably in SaaS or related tech fields.
• Advanced understanding of cloud-based technology.

Personal Skills

• Dynamic and Eager: Enthusiastic about sales with a flexible, energetic approach to work and learning.
• Target-Driven: Strongly motivated by achieving targets in a structured, results- focused setting.
• Adaptable: Able to respond effectively to changing environments and priorities.
• Confidence: able to represent OLS assertively and effectively in front of prospective customers with a humbleness to listen and confidence to challenge.
• Collaborative: Works well with cross-functional teams, fits and contributes to the OLS culture.
• Systems orientated with strong attention to detail ensuring accuracy at all times.

Experience

• Account Management: proven experience in account management and customer retention, driving repeat business and focus on customer experience.
• Sales: evidence of collaborative sales experience and ability to deliver through consultative selling techniques that challenge normal thinking.
• Customers: proven ability to build immediate rapport resulting in long terms relationships.